Frequently Asked Questions

FAQs - Delivery

Products ordered on our website are delivered only in Switzerland. For deliveries abroad, please contact us directly.

All prices include 7.7% VAT and delivery costs. Depending on the size and weight of the products ordered, it will be sent to you by post or transport company.

We will deliver your ordered products to the desired address as per the “Ship to” address supplied upon order. The electronic invoice will be sent to the billing address as supplied under “Bill to”.

Every light is a custom-made original and following your order it takes approximately 3 to 10 weeks to have your product produced and shipped, depending on the complexity of the production. Within 7 working days following your order, you will receive an email with a more precise delivery date. The exact date of delivery will be agreed with you directly when the product is ready to be dispatched.

We continue to create and manufacture

Dear clients, we continue to create and manufacture your chandeliers despite actual circumstances. Please do not hesitate to contact us for your order.