Frequently Asked Questions

FAQs - Payment

You can pay by credit card (Visa, MasterCard), debit card Postfinance or by PostFinance E-finance. You can also pay by bank transfer; we will provide you with our bank details and the reference number (order number). The order will be confirmed upon receipt of payment.

In addition to the cardholder's name, credit card company, card number and validity, we require the credit card verification number. The verification number is a 3-digit number on the back of the credit card, which guarantees security of your online payment.

After having completed your order online, you will automatically receive an email of acknowledgement confirming that we have correctly received your order.

Within 7 working days following your order, we send you a new email with a provisional delivery date.
When your product is ready, we will send you an email confirming the dispatch date accompanied by a detailed invoice.