Frequently Asked Questions

FAQs - Warranty

We guarantee the products for twenty-four months starting on the day of product’s dispatch from the factory to the client. Any production defects will be repaired free of charge. The warranty does not cover any mechanical damage and is no longer valid if any modifications are made.

Kindly provide the invoice together with the warranty notice stamped by the producer.

If the packaging or product delivered by a transport company or by post looks damaged (torn, drenched, etc.), please examine the consignment in front of the carrier and immediately report it to him before signing a delivery note. Please refuse the products and sign a statement of claim with the carrier and take pictures of damaged parts in his presence. Don't let the carrier persuade you that the shipment was badly packed. We pack the chandeliers with great care! The service provider is obliged to give you a confirmation of damage. All damages caused by transport have to be announced immediately to our company. Damaged parts will be then replaced free of charge.

If you fail to take over the product at the agreed date of delivery, the carrier will leave you a note with his contact information. Therefore you can arrange a second delivery date at no extra charge.

Other delivery attempts would incur additional shipping fees.